FAQs
🛍️ Orders
Q: How do I place an order? A: Browse our website, add your favorite items to your cart, and proceed to checkout. Follow the steps to complete your purchase.
Q: How long does it take to process my order? A: Orders are processed within 1–2 business days, Monday through Friday. Weekend and holiday orders begin processing the next business day.
Q: Can I modify or cancel my order after placing it? A: Contact us at info@fantasypro.us as soon as possible. Once an order has been processed or shipped, changes may no longer be available.
Q: Will I receive a confirmation after ordering? A: Yes! You'll receive an order confirmation email right after purchase, followed by a shipping confirmation with tracking details once your order is dispatched.
🚚 Shipping
Q: Where do you ship? A: We currently ship within the United States only.
Q: How long does delivery take? A: Total estimated delivery is 5–12 business days — 1–2 days processing plus 4–10 days shipping time.
Q: Is there a cut-off time for same-day processing? A: Yes — our daily cut-off time is 6:00 PM EST. Orders placed before this time may be processed the same business day.
Q: How much does shipping cost? A: Shipping is a flat $9.95 for orders under $199.00. Orders over $199.01 qualify for free shipping.
Q: Which couriers do you use? A: We ship with trusted carriers including FedEx, USPS, UPS, DHL, and other local courier services, depending on your location.
Q: How do I track my order? A: Once your order ships, you'll receive a tracking link and number via email within 2–5 business days. If your tracking isn't working, contact us at info@fantasypro.us.
Q: What if my order is lost or delayed? A: Reach out to us at info@fantasypro.us and we'll investigate and resolve the issue as quickly as possible.
🔄 Returns & Refunds
Q: What is your return window? A: We accept returns within 30 days of receiving your order.
Q: What condition must items be in for a return? A: Items must be unused, unworn, unwashed, with original tags attached and returned in original packaging along with proof of purchase.
Q: How do I start a return? A: Email us at info@fantasypro.us with your order details. Once approved, we'll send return instructions and a shipping label if applicable. Unauthorized returns will not be accepted.
Q: Do you charge restocking fees? A: No — Fantasy Pro does not charge any restocking fees on eligible returns.
Q: When will I receive my refund? A: Once we receive and inspect your return, approved refunds are processed within 5–7 business days to your original payment method. Your bank may require additional time.
Q: What if I received a damaged or broken item? A: Contact us immediately at info@fantasypro.us with photos of the issue. We'll take full responsibility and arrange a return or exchange without hassle.
Q: Do you offer exchanges? A: Exchanges are available for damaged, defective, or incorrect items only, subject to product availability.
Q: What items cannot be returned? A: The following are non-returnable — final sale & clearance items, gift cards, digital products, and items marked as non-returnable in the product description.
💳 Payments
Q: What payment methods do you accept? A: We accept Visa, Mastercard, Maestro, American Express, Discover, PayPal, Google Pay, Apple Pay, Shop Pay, UnionPay, Diners Club, and Klarna.
Q: What currency are prices listed in? A: All prices are listed and charged in USD (United States Dollar).
Q: Is my payment information safe? A: Absolutely. All transactions go through a fully encrypted and secure payment gateway. Fantasy Pro does not store or have access to your card details.
Q: What if my payment is declined? A: Please try a different payment method or contact your bank for assistance. Your order will not be processed until payment is successfully authorized.
Q: Are there any hidden charges? A: No — the price you see at checkout is exactly what you pay. No hidden fees, ever.
📦 Customs & Taxes
Q: Will I be charged customs fees or taxes? A: Fantasy Pro is not responsible for any customs fees, duties, or taxes that may apply to your order. All such charges are the customer's responsibility. We recommend checking with your local customs office if you have any concerns.
🔒 Privacy
Q: Do you sell my personal information? A: Never. Fantasy Pro does not sell or rent your personal data to any third parties.
Q: How is my data used? A: Your information is used solely to process orders, send shipping updates, improve our services, and prevent fraud.
Q: Can I request deletion of my personal data? A: Yes. You have the right to access, correct, or request deletion of your data. Contact us at info@fantasypro.us to submit a request.
📩 Still Have Questions?
We're always happy to help!
📧 info@fantasypro.us
📞 +1 212-980-2006
📍 231 Vesey St, New York, NY 10281, United States
🕐 Mon – Fri: 9:00 AM – 6:00 PM (EST)